Domestic Violence: Beyond Patriarchy

Domestic Violence: Beyond Patriarchy In the Beginning The Battered Women's movement of the 1970's enlightened society about a much secreted, and what at the time, was considered a family matter, that of violence against women by their male intimate partners. Many lives have been saved as a direct result of society's public awareness of this much-hidden scourge on our families. Federal and state laws prohibiting Intimate Partner Violence (IPV) have been enacted, and funding has been put in place for battered women's shelter programs. These changes have made a significant difference in the lives of battered women and children over the last few decades. The feminist theoretical perspective of IPVIPV has been depicted throughout our society as well as how victim services, and batterers intervention programs (BIP) are modeled. â€Å"Our culture has historically exhibited certain patriarchal values observable in religion and social custom. Working against the backdrop of this history, feminism quite naturally saw an antidote in ending social oppression of women. Wife assault, kept largely out of the public view and tolerated by prevailing attitudes, was regarded by feminists as an evil symptom of patriarchy. † (Dutton, page 17, 2006) Feminist theory defines IPV as a social problem with a single type of victim i. e. heterosexual women and one root cause, that of male privilege and patriarchy, which supports male domination, power, and control and the oppression of women. The need for services for IPVBIP's for female perpetrators is obscured and trivialized by this â€Å"one size fits all† view. Dutton describes feminist theory on IPV as being a â€Å"‘paradigm:†Ã¢â‚¬Ëœ [A paradigm is] a set of guiding assumptions or worldview, commonly shared within a group and serving to ward off recognition of data that are dissonant with the paradigm's central tenets. This theory views all social relations through the prism of gender relations and holds that men hold power over women in patriarchal societies and that all domestic violence is either male physical abuse to maintain that power or female defensive violence used as a self protection. (p. 2, 2005) developed through the anti-rape and battered women's movements. This perspective has been the guiding light for how the social problem of against men by women and The violence against women by men paradigm is so entrenched that if anyone pursues any other theories or presents any data that is contrary to that perspective it is automatically considered anti-domestic violence movement. (Dutton, p. 44, 2005) Lucal (1995) found that attempts to discuss the idea of battered husbands started an emotionally charged and fiercely contested debate among researchers which has been the classic debate filled with claims and counterclaims. Much of the debate has been centered around whether or not there are very many battered husbands. Most of the debate has been about whether or not battered husbands are a social problem worthy of support. (pp. 95-96) Revealing Statistics Dr. Murray Straus, co-founder and co-director of the University of New Hampshire's Family Violence Research Laboratory, has studied IPV and child abuse for over thirty years. In study after study he has found that both men and women are capable of being victims and committing IPV. For instance: (I? E(Busing data from the National Family Violence Survey of 1975, Straus (l980) found that 11. 6 (2. 6 million nationwide) of husbands reported having been the victim of severe violence by their wives. Severe vio1ence was defined as behaviors, such as kicking, punching, beating, or using a knife or gun, that have a high probability of causing physical injury. (as cited in Hines Malley-Morrison, p. 77, 2001) Presenting data that defies feminist logic has caused Dr. Straus and his colleague's substantial risk. As a result of the depth of the objections to our finding on assaults by wives, some of us became the object of bitter scholarly and person attacks. These attack included obstruction of my public presentations by booing, shouting, and picketing. In elections for office in scientific societies I was labeled as antifeminist despite being a pioneer feminist researcher on wife beating (Straus, 1973, 1996 as cited in Straus, pp. 225-226, 1992). Suzanne K. Steinmetz, a co investigator in the first National Family Violence Survey, was the victim of more severe attacks. There was a letter-writing campaign opposing her promotion. There were phone calls threatening her and her family, and a bomb threat at a conference where she spoke. (pp. 225-226) Studies such as the National Violence Against Women Survey tend to filter out male reports of victimization because of the â€Å"‘set†Ã¢â‚¬Ëœ of the survey (criminal victimization of women) (Dutton, p. 4, in press). However, the National Violence Against Women Survey in 2000(a) reports that more than 834,000 men are raped or physically assaulted by an intimate partner each year in the United States. This translates into about(I? E(B32 assaults per 1,000 men. (Tjaden & Thoennes, p. 11) Since the respondents in this study were told they were being interviewed about â€Å"personal safety† issues it's quite possible that this number is an underestimate as many of the men may not have perceived the violence that their wives or girlfriends were perpetrating against them as a threat to their safety. (Hines & Malley-Morrison, p. 77, 2001) The Establishment of Services for Male Victims Spreading the word as news of the availability of DAHMW's helpline became more known, calls from men and those concerned about a male relative or friend whom they thought were in an abusive situation started coming in from around the country. A website was created with information on male victimization and other resources and tri-fold brochures specifically addressing IPV against men were designed, printed and distributed through mailings and placements on community bulletin boards. Consequently, two years after its inception, DAHMWDAHMWIPV. as highlighted in the National Crime Prevention Council's book, â€Å"50 Strategies to Prevent Violence Domestic Crimes. † (2002) as, â€Å"[one of] 50 promising programs [that offer] new and alternative methods to aid under-served victims of violent domestic crime including teens in dating relationships, elderly victims of late-life abuse, child witnesses to violence, battered immigrants, male victims, and survivors in the gay and lesbia n community. † In 2003 Verizon began to publish the crisis line in a number of their phone books. Incoming calls to helpline have grown exponentially from fourteen a month in 2001, to over three hundred calls a month in 2006. The vast majority of the calls continue to be from or about a male victim (and children) of female Information gathered from male callers to the helpline suggests that some violent women use highly physically disabling tactics on their victims. â€Å"According to qualitative accounts, several physical attacks [are] reported to have occurred to the groin area, as in the following examples: â€Å"‘G reports that his estranged wife frequently targeted his testicles in her attacks, which included head butting and choking. Police were called to his home six times, one call resulted in the wife's arrest. â€Å"‘ â€Å"‘I was writhing, crying in the corner, I couldn't get up for two hours she kicked me in the groin at least 12 times. â€Å"‘ â€Å"‘She held a knife to my balls and threatened to cut them off. â€Å"‘ (Hines etal, p. 66, 2007) The stigma attached to being a man abused by a woman is profound. Many men report that they were taught never to hit a girl, be strong, do not cry and do not tell your personal business to anyone from their parents and caregivers. There is also a cultural belief that men should be able to defend themselves. However, if a man does defend himself against his abusive female partner and the police are called, the man is the one that will be arrested. When Dwayne Bobbit had his penis cut off by his wife in 1993, it was a big joke for late night comedy. Lorena Bobbitt was found not guilty by reason of temporary insanity. The reaction would have been entirely different had the genders been reversed. (Dutton, p. 148, 2006) Law Enforcement and the Court's Response The concerned family members and the victims themselves to the DAHMW helpline have recounted reports of the lack of concern for male victims: Misconceptions and Realities Feminists' theorists assert that women's violence against men is less likely than men's violence against women to result in serious physical or psychological harm. (Dutton & Nichols, p. 697, 2005) They use this claim to dismiss women's violence against men and male victims. Women, in general, may not be as big or strong as men are, however, what women lack in size and strength they make up for with the use of weapons. Research conducted at an emergency clinic study in Ohio (Vasquez & Falcone, 1997, as cited in Dutton & Nichols, 2005 ) revealed that 72). The authors reported that burns obtained in intimate violence were as frequent for male victims as female victims. As this study demonstrates, community samples, unless they require subjects to self-report as crime victims, show a different and more equivalent pattern of violence by gender than that alleged by the(I? E(Bfeminist perspective(I? E(B. Regardless of the variations in the studies, two conclusions seem reasonable: (1) women are injured more than men, and (2) men are injured too, and are not immune to being seriously injured. Simply because the injury rates are lower, men should not be denied protection. (Dutton & Nichols pp. 97-678, 2005) The feminist perspective of IPV being predominantly patriarchal in nature also excludes much of the victims in LGBT community. The LGBT community has had to set up their own domestic violence shelter programs that primarily or exclusively protect, educate and serve LGBT individuals who are victims of IPV. (e. g. see the www. gmdvp. org, w ww. lagaycenter. org/FamilyViolence etc ) According to Helfrich & Simpson (2006) lesbians have a difficult time accessing services through the traditional battered women's shelter programs due to the lack of policies to screen lesbian survivors and identify batterers. Lesbian batterers may use deception to access services through the same agency as the survivor and there are little to no stopgap measures taken to deal with those situations. (p. 344) Beyond Patriarchy, Alternative Theories on IPV Dutton (2006) asserts that the best predictor of intimate partner violence is not gender but personality disorder (p. 153). Since the beginning of the battered women's movement, researchers who have studied maritally violent men have often treated batterers as a homogeneous group. They have measured violent husbands by comparing them to nonviolent ones. However, more recently they have found that violent husbands vary along a number of important dimensions, including severity of violence, anger, depression and alcohol abuse. (Holtzworth-Munroe & Stuart, p. 476, 1994) More recently, researchers have begun to investigate what attachment styles and personality disorders have to do with IPV. The focus for this paper regarding typologies of batterers is on the dysphoric/borderline subtype and so a full description of each subtype of batterer is beyond this review. For more information of the various subtypes please review, Holtzworth-Munroe & Stuart, 1994; Holtzworth-Munroe et al. 1997; Holtzworth-Munroe et al. , 2000; Waltz et al. , 2000; Babcock et al. , 2003; Carney & Buttell, 2004) Researchers have found that batterers are more likely a heterogeneous than a homogeneous group and within that heterogeneous grouping various subtypes of batterers exist. Seminal research done by Holtzworth-Munroe and Stuart (1994) studied violent men and ascertained various typologies of male batterers. Holtzworth-Munroe and Stuart categorized three major subtypes and they labeled them, family only, dysphoric/borderline, and generally violent/antisocial. (Holtworth-Munroe & Stuart, p. 76-482, 1994) Holtzworth-Munroe and Stuart described dysphoric/borderline batterers as those who engage in moderate to severe wife abuse as well as psychological and sexual abuse. Their violence is primarily towards the family; however, they suggested that some extra familial violence and criminal behavior may be evident. Additionally, they found that these men are the most dysphoric, psychologically distressed, and emotionally volatile and that they have evidence of borderline and schizoidal personally characteristics. The may also have problems with alcohol and drug abuse. (ibid. According to Dutton (2006), â€Å"Across several studies, implemented by independent researchers, the prevalence of personality disorder in wife assaulters has been found t o be extremely high. These men are not mere products of male sex role conditioning or â€Å"‘male privilege†Ã¢â‚¬Ëœ [as the feminist theory of IPV suggests]; they possess characteristics that differentiate them from the majority of men who are not repeat abusers. † (p. 185) In addition to research on subtypes of batterers, there is also evidence to suggest that early attachment has bearing on what type of person may have the propensity towards perpetrating IPV. Buttell et al (2005) states that the presence of batterer subtypes is widely accepted in the field and that findings from [their] study seem to suggest that issues of attachment and dependency may be related to the development of an abusive personality for one type of batterer. They state that if true, efforts to improve intervention may need to focus on distinguishing batterer subtypes and developing intervention strategies relevant to the need for each subtype. (p. 216) Attachment styles may be the key to unlock many doors for both female and male perpetrators of IPV. Dutton in his book, The Abusive Personality, reiterates Bowlby's findings on attachment styles: In his landmark series of books entitled Attachment and Loss, Bowlby developed the notion that human attachment was of ultimate importance for human emotional development. In his view, it had sociobiological significance. His views encompassed the possibility of individual differences that came to be called â€Å"‘attachment styles'† referr[ing] to entire constellations of thoughts and feelings about intimacy. Reactions to the satisfaction or dissatisfaction of early attempts at attachment set up life-long attachment styles described as secure, fearful, or dismissing. The dismissing people tend to be wary of and stay out of relationships. The secure ones are comfortable with closeness. The fearful ones are stuck in the middle, exhibiting ambivalence toward intimacy and to those with whom they are emotionally connected. (as cited in Dutton, p. 116, 1998) Dutton (1998) further postulates that this push-pull reaction of the fearful attachment styled person resembles the ebb and flow of what he has coined the â€Å"cyclical personality. Dutton reports that in his notes on phrases used by female victims to describe their male batterers (who were clients of Dutton's) there was a recurring theme. They would express that their partners would act like â€Å"Jekyll and Hyde† and appear to be two different people at times. They also said things like, â€Å"He's like living with an emotional roller-coaster,† and describe their mates as moody, irritable, jealous and changeable. (p. 53) This cycling was first recognized by Lenore Walker in her book, The Battered Women, as the â€Å"‘battering cycle. â€Å"‘ (as cited in Dutton, ibid. As Dutton set out to gain some understanding of a cyclical or phasic personality he came across a book by John G. Gunderdson entitled, Borderline Personality Disorder: Dutton's research regarding attachment, borderline and the batterer's cyclical personality has been focused on male on female IPV, however, in his recent book, Rethinking DV, he discusses female perpetrators: Recent research has begun to explore the role of [fearful attachment, borderline traits, and chronic trauma symptoms, which generates what Dutton calls the abusive personality] among female perpetrators of partner abuse. Follingstad, Bradley, Helff, and Laughlin (2002) generated a model for predicting dating violence in a sample of 412 college students. (as cited in Dutton, p. 201, 2006) They found that anxious attachment resulting from early life experiences led to the development of an â€Å"‘angry temperament,†Ã¢â‚¬Ëœ which in turn related to attempts to control and use abuse against an intimate partner. The model predicted abusiveness for both genders (ibid. ) Other researchers have also hypothesized about subtypes of abusive males and females. For instance, Buttell et al (2005), states that researchers are beginning to explore the role of attachment theory and develop hypotheses on abusive behaviors relevant to different subtypes of abuser in order to improve intervention efforts for batterers. (p. 211) Gormley (2005) concluded that, â€Å"Insecure adult attachment orientations affect half the adult population, helping to explain the prevalence of men's and women's IPV. Women with insecure adult attachment orientations may be as much at risk as similar men of psychologically and physically abusing romantic partners, oing damage to relationships they may be socialize to value highly(I? E(B. † (p. 793) Female Batterers Scant research has been done on female batterers; however, due to the changes in mandatory arrest policies more women are being arrested than ever before. The debate about whether or not women perpetrate IPV has changed noticeably of late due in part to the fact that women are increasingly being arreste d, prosecuted, and sentenced to intervention programs for domestic violence offenses. Women's arrest for IPV is a direct result of legislation that has mandated the arrest of perpetrators in cases where police become involved when a domestic dispute has occurred. Warrantless arrest legislation gives police the power to arrest the abuser and press charges themselves when called to a domestic dispute. The victim no longer needs to press charges against the perpetrator. The arrest of women was certainly an unintended consequence of this legislation and has had a dramatic impact on the national debate regarding female initiated IPV. Carney & Buttell, p. 249, 2004) Feminist theory of IPV has created a dilemma regarding intervention services for female batterers. At present, the most prevalent legislated BIP's the system has set up are for dealing with batterers comes from the feminist model of IPV. Female batterers who are convicted of domestic assault and court ordered to attend a BIP have little choice but than to attend the feminist model of BIP's when court ordered to do so. (Carney and Buttell, p. 50, 2004) In addition, research on these [Duluth Model] BIP's indicate that few men who complete treatment benefit from it to the extent that they demonstrate positive changes in their behaviors. Of course, if men are not benefiting from a program that is specifically designed for patriarchal batterers then certainly abusive women will benefit even less. (ibid. ) According to Babcock & Siard (2003) some of the women arrested could have been acting in self-defense and were therefore falsely arrested but others with extensive violent histories may in fact be primary aggressors. p. 153) Men who are arrested are not given the same latitude. Babcock et al. (2003) mentions that in a study of women arrested for IPV, Hamberger and Potente (1994) found women who could clearly be identified as primary aggressors of IPV, yet in the treatment setting they were generally treated the same as those women who used self defense. (as cited in Babcock & Siard, p. 154). B abcock et al. (2003) proposed two categories of female batterers, those that were partner-only and those that were generally violent. The partner-only category covered women who may be more likely to use violence in self-defense and the generally violent women (of more interest for this paper) were women who used violence in any manner of situations including against their romantic partners. (pp. 153-154) Many studies on male batterer's include reports from their female victims; however, the researchers in this study did not ask the male victims for reports of their partner's violence. Iit is interesting to note that violent women were asked to report on their male partner's violence against them. (p. 57) They further note that power and control seems to be an issue for some abusive women and they suggest that women's power and control issues, traumatic histories, and psychological distress should be explored and indicate that clinicians may want to assess for psychopathology (i. e. post-traumatic stress disorder, borderline personality disorder, etc. ) (ibid. ) Recent studies have found that women's and men's viol ence share similar correlates (Giordano, Millhollin, Cernkovich, Pugh, & Rudolph, 1999; Magdol, Moffittt, Caspi, & Silva, 1998; Moffitt, Robins, & Caspi, 2001 as cited in Babcock et al, p. 53, 2003) therefore, they may also share similar motivations and circumstances. Female Batterers from Victims Reports Hines et al's (2007) research provides some insight into female batterers from their male victims. â€Å"Female abusers likely have a history of childhood trauma, may be suffering from a mental illness, and are likely to use alcohol and/or drugs. Further, these women have a high rate of threatening either suicide and/or homicide. † (p. 9) As previously stated, women have been asked to report on their male batterers and although this is not the ideal way to obtain information on batterers, feminist researchers have been gathering information in this way from battered women in shelters for years. (e. g. Walker, 2000 as cited in Hines et al, p. 69, 2007) Conclusion Men are vict ims of female perpetrated IPV and need services such as shelter, legal aid, support and counseling much the same as their female counterparts. Additionally, men's reports of victimization should not be called into question but treated with the same respect as women's reports. Protocols should be put in place within the domestic violence shelters programs, for law enforcement and the courts that will screen out potential female and male batterers so that victims are not judged by their gender. There is a dearth of research of female batterers and what has been presented from the feminist theory suggests that violent females use violence in self-defense. As we move away from the feminist theory of IPV researchers are discovering that childhood trauma, insecure attachment styles, mental illness, and/or alcohol and substance abuse play a role in IPV for both genders. Not all male batterers fit into the feminist theory of IPV, there are subtypes of batterers and attachment style plays a role in who perpetrates IPV. The subtype that is the focus of this paper is that of the borderline, cyclical batterer. Female batterers also show symptoms of having subtypes evidenced by reports from male callers to the DAHMW. Studies are beginning to assess psychological factors that predict female intimate partner violence. What is emerging is evidence of personality disorder, attachment style, and constricted affect that has also been seen in male abusers. Female abusers share much of the same traits as male abusers especially antisocial and borderline personalities. (Dutton, p. 203, 2006) As Babcock et al. (2003) explain, â€Å"[the] feminist perspective should be holistic, examining both the positive and negative sides of women's behavior. Bringing attention to some women being in the role of perpetrators, not solely as the victims of intimate partner abuse, involves viewing women as they are, not as we would wish them to be. † (p. 160) References About The Author

Iso 9000, Service Quality and Ergonomics Stanislav Karapetrovic

To cite this document: Stanislav Karapetrovic, (1999),†ISO 9000, service quality and ergonomics†, Managing Service Quality, Vol. 9 Iss: 2 pp. 81 – 89 Permanent link to this document: http://dx. doi. org/10. 1108/09604529910257948 Downloaded on: 17-10-2012 References: This document contains references to 27 other documents Citations: This document has been cited by 3 other documents To copy this document: [email  protected] com This document has been downloaded 1952 times since 2005. * Users who downloaded this Article also downloaded: *Rujirutana Mandhachitara, Yaowalak Poolthong, (2011),†A model of customer loyalty and corporate social responsibility†, Journal of Services Marketing, Vol. 25 Iss: 2 pp. 122 – 133 http://dx. doi. org/10. 1108/08876041111119840 Harold W. Webb, Linda A. Webb, (2004),†SiteQual: an integrated measure of Web site quality†, Journal of Enterprise Information Management, Vol. 17 Iss: 6 pp. 430 – 440 ht tp://dx. doi. org/10. 1108/17410390410566724 Rabiul Ahasan, Daniel Imbeau, (2003),†Who belongs to ergonomics? An examination of the human factors community†, Work Study, Vol. 52 Iss: 3 pp. 123 – 128 http://dx. doi. org/10. 1108/00438020310471917Access to this document was granted through an Emerald subscription provided by ISLAMIC UNIVERSITY OF GAZA For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www. emeraldinsight. com/authors for more information. About Emerald www. emeraldinsight. com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education.In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensi ve range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download. Perspectives ISO 9000, service quality and ergonomics Stanislav Karapetrovic 1. Introduction In the last decade or so, we have witnessed an explosion of quality-related standards and regulations.As a result of the continuous quest for better â€Å"quality† of products and services offered to customers, the International Organization for Standardization introduced the ISO 9000 series of quality management and quality assurance standards in 1987. The series currently includes three models for quality assurance (ISO 9001, ISO 9002 and ISO 9003), guidelines for quality management (ISO 9004), and two supporting documents: ISO 9000 Guidelines for Model’s Selection and Use and ISO 8402 Quality Vocabulary (Figure 1). The ISO 9000 standards have been accepted worldwide, with more than 200,000 organizations already registered.The standards present a sound basis for assuring the customer of quality of products and services, as well as the processes that create them. Several other quality-related standards have since emerged, such as the automotive standards QS 9000, environmental management standards ISO 14000, and emerging health and safety international standards (Figura, 1996). The upcoming revision of ISO 9000 standards in the year 2000 (now in the form of a Technical Committee Draft) is expected to further facilitate the use of quality assurance methods the world over.Another commonly used phrase from the 1980s and 1990s has been total quality management (TQM): an integrated approach to the management of quality with special emphasis on delighting customers and improving the wellbeing of all employees in the organization. A number of articles have been written on the relationship between the ISO 9000 series and TQM (Johnson, 1993; Struebing, 1996; Wilson, 1996; Velury, 1996; Corigan, 1994; Sakofsky, 1994; Emmons, 1994), underlying the opinion of quality management professionals that the two are not quite the same.While ISO 9000 series are technical, presenting speci?cations, requirements and guidelines for quality systems, TQM emphasizes teamwork and customer satisfaction. Put another way, TQM is quality management with â€Å"a human touch†. Does this mean that ergonomic aspects of the workplace and customer satisfaction are not emphasized by ISO 9000? Does quality assurance (ISO 9000) emphasize ergonomics and 81 The author Stanislav Karapetrovic is based at the Department of Industrial Engineering, Dalhousie University, Halifax, Nova Scotia, Canada.Keywords Ergonomics, ISO 9000, Quality assurance, Service quality, Workers Abstract This paper addresses some ergonomic issues in the ISO 9000-based qualit y assurance. Ergonomics – the study of human factors in engineering and design of systems is brie?y touched on. Then, outlines of ISO 9001 and ISO 9004 quality system models are provided, and all 20 requirements of the current ISO 9001:9004 standard are presented in an ergonomic light. Subsequently, human factors in the documentation and implementation of a quality system are illustrated.The relevance of ergonomic studies in the development of service systems is addressed. Finally, a blueprint for an ergonomic assurance system, de?ned as a set of interrelated resources and processes that function in order to achieve objectives related to ergonomic design and use of products and processes, is provided. Managing Service Quality Volume 9  · Number 2  · 1999  · pp. 81–89  © MCB University Press  · 0960-4529 Figure 1 Ergonomics – an essential element of the production and/or service systemRaw Material RESOURCES Ergonomics PROCESS PRODUCT Output Input Ergono mics COST ERGONOMICAL CHARACTERISTICS QUALITY CHARACTERISTICS occupational health and safety? In the present time of globalization of markets and internationalization of best-practice standards, such questions can and should be posed. This paper addresses some of the ergonomic issues in the ISO 9000-based quality assurance. Ergonomics, that is the study of human factors in engineering and design of systems, is brie?y touched on.Then, outlines of ISO 9001 and ISO 9004 quality system models are provided, and all 20 requirements of the current ISO 9001:9004 standard are presented in an ergonomic light. Subsequently, human factors in the documentation and implementation of a quality system are illustrated. The relevance of ergonomic studies in the development of service systems is addressed. Finally, the design of an ergonomic assurance system based on ISO 9000 is discussed. 2. Ergonomics It seems that it takes a disaster, loss of human life, or a health crisis for most of us to realize how important human factors are.Before the Three Mile Island incident, the Chernobil explosion, the Bhopal pesticide leak, plane crashes involving human errors, or ?ndings that millions of people suffer from repetitive stress injuries, it would have been hard to ?nd anyone who knew what ergonomics or human factors engineering are (not including the ergonomists themselves, of course). Today, however, we often hear about â€Å"ergonomicallydesigned computer mouse and keyboard†, 82 â€Å"ergonomic† chairs, pots, pans, door handles, and automatic teller machines (ATM).We now know that ergonomic design of products and processes is bsolutely crucial for effective and ef?cient work. Ergonomics, or human factors engineering, deals with the design for human use, as well as optimizing working and living conditions (Sanders and McCormick, 1993). The ?rst term (ergonomics) is mainly in use in Europe, while the second (human factors engineering) is often heard in North America. Th e following de?nition, modi?ed from Chapanis (1985), is provided: Ergonomics discovers and applies information about human behavior, limitations, abilities and other human characteristics to the design of systems for ef?cient, safe, comfortable and effective human use.Interested readers are referred to a classic in ergonomics, Sanders’ and McCormick’s â€Å"Human factors in engineering and design† (1993), for more information on the history of the science and a detailed study of many applications of ergonomics. Ergonomics, almost by default, is implied in quality assurance. Quality assurance encompasses techniques used to provide con?dence to customers that their requirements for quality are met. Therefore, by de?nition, human factors are involved. Assurances in the quality of products and services are provided to humans, by humans.In fact, ergonomics and quality assurance are so intertwined that it is impossible to say where one starts and the other ends. Sever al articles in ergonomics literature have already discussed the use of quality assurance techniques in human factors engineering (for instance, see Helander and Burri, 1995; Bergquist and Abeysekera, 1996). For an early account on human factors in quality assurance, the reader is referred to Harris and Chaney (1969). Hence, in the following sections, interrelationships between ergonomics and quality assurance will be addressed. 3.Quality Assurance (ISO 9001) and Management (ISO 9004) Of the three available models for quality system registration, ISO 9001 is undoubtedly the most comprehensive and most widely used. The current version (ISO 9001: 1994), includes 20 elements (requirements), to which a quality assurance system of an organization is assessed (Table I). ISO 9001 covers design, development, production, installation and servicing activities. It is aimed at providing con?dence to internal and external customers that their requirements for quality are continuously met.An organ ization’s anagement is the main internal customer, while external customers include consumers of the organization’s products and services, as well as registrars that assess the suitability and effectiveness of the quality system. ISO 9001 is a generic standard, which means that it is universally applicable to both manufacturing and service organizations, i. e. small businesses (Karapetrovic et al. , 1997), health care and education (Willborn and Cheng, 1994). Rather than focusing on speci?c products and services, ISO 9001 addresses quality systems and processes in?uencing the product throughout its lifecycle.A quality system can be de?ned as a set of processes that function harmoniously, using various resources, to achieve quality objectives (Karapetrovic and Willborn, 1998A). It is in the interaction of human, material and information resources, as well as human resources and processes, that the ergonomic aspects of the quality system emerge. Focusing on the underlyin g concept of a system will help us understand the interrelationships between the quality and ergonomic system, and provide a possibility for integration.Apart from ISO 9001, a set of guidelines numbered ISO 9004 is widely used for developing and implementing quality 83 management. The set currently consists of eight documents, ranging from the guidelines on quality management in service organizations to con?guration and project management. For the purpose of discussing an ergonomic system in services, we turn our attention to the second document in the series, namely the ISO 9004-2 (1994) â€Å"Quality management and quality system elements: Guidelines for services†).In essence very similar in scope and structure to ISO 9001, ISO 9004-2 provides guidelines for establishing quality management throughout the service life cycle, starting from establishing the need for a service, through service design, acquisition of resources, service delivery and status, as well as performance analysis and improvement. Differing from ISO 9001, these guidelines directly address interfaces with customers, including â€Å"creating a perception of the appropriate image based on the reality of actions taken to meet customers needs† (ISO 9004-2: 1994).Effective communication with customers, â€Å"listening to them and keeping them informed†, is particularly emphasized. What is also important from an ergonomic standpoint is that the guidelines provide the basis for adequate training of personnel, including motivation, staff development and communication. Although the training mentioned therein mostly involves â€Å"quality system training†, it could be expanded to environmental, health and safety, and ergonomic system training.For different strategies of using the quality system framework for developing other management systems, including environment and ergonomics, the reader is referred to Karapetrovic and Willborn (1998B and 1998C). In addition to ISO 90 04-2, another standard from the ISO 9004 series, namely ISO 9004: Part 1 â€Å"Guidelines for quality management and quality system elements†, addresses some particular ergonomic aspects. This is done in the standard’s 19th element: Product safety. Speci?cally, it is suggested that â€Å"consideration be given to identifying safety aspects of products and processes with the aim of enhancing safety† (ISO 9004-1: 1994).Steps to achieve this can include: †¢ identifying relevant safety standards; †¢ performing design evaluation tests for safety; †¢ analyzing instructions and warnings to the user; Table I Ergonomic issues and implications of ISO 9001 (1994) ISO 9001 element 4. 1 4. 2 4. 3 Management responsibility Quality system Contract review Ergonomic issues Organization ensures that the quality policy is understood at all levels Procedures and work instructions are effectively documented/implemented Customer requirements are adequately de?ned and d ocumentedImplications Quality system documentation should be designed and implemented using ergonomic (human factors engineering) knowledge Ergonomic characteristics of a product, such as environmental conditions, sensory characteristics proper handling and packaging should be determined (see Bergquist and Abeysekera, 1996; Helander and Burri, 1995; Barsky and Dutta, 1997) Products should be ergonomically designed to ensure healthy and safe functioning Quality system documents should be accessible . 4 4. 5 Design control Document control 4. 6 4. 7 4. 8 4. 9 Purchasing Control of customer supplied product Product identi?cation and traceability Process control 4. 10 Inspection and testing 4. 11 Inspection and test equipment 4. 12 Inspection and test status 4. 13 Nonconforming product 4. 14 Corrective and preventive action 4. 15 Handling, storage, †¦, delivery 4. 16 Control of quality records 4. 17 Internal quality audits 4. 18 Training 4. 19 ServicingCrucial characteristics for s afe and proper functioning of the product are identi?ed Appropriate documents are readily available at all locations where essential operations are performed Purchasing documents adequately address speci?ed requirements Adequate procedures for storage and maintenance of the product are in place Product is adequately identi?ed and traceable Suitable equipment and working environment are used Criteria for workmanship is stipulated in the clearest practical manner Records clearly illustrate the results of inspection and testing activities Suitable indicators of calibration status are identi?ed Inspection and test status of the product is identi?ed by suitable means Nonconforming products are adequately identi?ed and segregated Appropriate sources of information are used to detect and eliminate potential/ existing causes of defects Adequate handling, storage, packaging, preservation and delivery of the product is identi?ed and maintained Quality records are adequately identi?ed, indexed , ?led and storedQuality records are easily accessible Quality audits are performed to examine the suitability and effectiveness of the quality system Training needs are identi?ed and adequate training provided Appropriate identi?cation of servicing needs and customer feedback is performed Ergonomic techniques can be used to ensure clear understanding of documents Safe and risk-free storage and maintenance of products is emphasized Identi?cation of products should be performed according to ergonomic guidelines regulations For identi?cation and maintenance of the suitable working environment and hardware, ergonomic analysis and evaluations must be performed Identi?cation of products and equipment should be performed according to ergonomic guidelines and regulations (for example, see Sanders and McCormick, 1993 (part 2), and Harris and Chaney, 1070 (chapters 6-11)Ergonomical analysis of human-information interaction is helpful (for instance, see Sanders and McCormick, 1993 (part 2) Er gonomical design and analysis of handling and packaging of products should be used Ergonomic techniques can be used to ensure clear understanding of documents, and accessibility of records Ergonomic audits/evaluations, identifying areas for possible improvement of human-machineproduct-environment interactions are performed Ergonomic training should be emphasized Ergonomic characteristics of a product, such as environmental conditions, sensory characteristics proper handling and packaging should be determined (see Bergquist and Abeysekera, 1996; Helander and Burri, 1995; Barsky and Dutta, 1997)Statistical tools and techniques are used in ergonomic analysis and evaluations 4. 20 Statistical techniques The need for the application of statistical techniques is identi?ed 84 †¢ developing a means of product traceability to facilitate product recall; †¢ considering development of an emergency plan The following section will address some ergonomic factors in the ISO 9001/9004 qual ity system structure, as well as suggest implementation of this system with ergonomics in mind. 4. Ergonomic considerations of ISO 9001/9004 Quality systems depicted in ISO 9001 and ISO 9004 standards apply to all phases in the life cycle of a service, from initial identi?cation to ?nal satisfaction of customer requirements.The concept of all activities in?uencing the quality of a service throughout its life cycle is often referred to as the â€Å"service quality loop† (ISO 9004-2, 1994). Thus, a service quality system involves three main elements: (1) service; (2) processes along the quality loop; and (3) resources. Likewise, ergonomic considerations within a service quality system include: †¢ Ergonomic design and delivery of service (and/or related products). †¢ Ergonomic design and application of processes. †¢ Analysis of the interaction between human and information/material resources Using Figure 1, it is possible to explain how quality and ergonomics inte rrelate in a quality system. Each product or service made possesses certain characteristics.For example, service quality is a set of characteristics that bear on the service’s ability to satisfy customer requirements. Ergonomic characteristics of products / services provide safe, healthy and ef?cient usage and/or delivery. It is evident that some ergonomic characteristics of a product (or service) are essentially quality characteristics (such as the design of the driver’s seat in a car), and vice-versa. Also, service delivery processes have to satisfy certain requirements that may be ergonomic in nature. For example, the environment in which retail-banking services operate may be altered to provide safety for a bank teller working in it. Finally, ergonomic issues emerge when human, material and informa85 ion resources are combined to create a quality system.The current ISO 9001 quality system has a multitude of elements that are directly applicable to managing ergonomi cs and health/safety. Table I lists all 20 elements of ISO 9001 in the order in which they appear in the standard, illustrates sections and speci?c requirements which pertain to ergonomics, and provides ergonomic implications of the quality system. The implications range from adequate identi?cation of customer ergonomic requirements, ergonomically suitable design of products, services and processes, to identi?cation and maintenance of appropriate working environment and equipment.Such analysis of the ISO 9001 quality system shows that virtually every element of the system includes at least some ergonomic and/or health and safety aspects. This conclusion, however, is not surprising, since ultimately, quality is created by people, and for people. Not only does the content of ISO 9001 relate to human factors (Hansen, 1996), but also its context. A quality system must be adequately documented and implemented in order to operate effectively and ef?ciently. Quality documentation, as a pil lar of the quality system, must be understood and readily available to all persons whose work affects quality, as well as understood by all involved. Ergonomically designed documentation will undoubtedly help people understand their tasks better and improve their performance.New technologies, such as head-up-displays (Geiselman and Osgood, 1995; Karapetrovic, 1995), computer-aided communication (through electronic mail and the Internet) can greatly improve the implementation of a quality system in any organization. Examples include: †¢ Operators using HUDs for display of quality procedures and work instructions. †¢ Paperless ISO 9000 documentation, i. e. documents available on-line using HTML or Java (Clarkin and Dow, 1997). †¢ Wireless electronic mail for reporting and analysis of quality-related problems. The following section addresses the implementation of human factors engineering in services, using ?nancial services as an example, in more detail. 5. Ergonomics a nd services How do ergonomics relate to service quality systems?To answer that question, we can follow the above-mentioned â€Å"service quality loop† from the inception of the need for service, to the evaluation of whether that need has been satis?ed. In designing a â€Å"quality service†, we must ?rst identify the need for it, as well as ?nd out who would actually need such a service. Put another way, we are de?ning the user and his/her needs. For instance, say we want to open a bank branch in a specific location. Do local bank users really need a branch there? What exactly do they need? Perhaps they need investment services, or easy access to cash, or mortgage consultations. Sanders and McCormick (1993) and Bailey (1982) de?ne the identi?cation of user needs through observation, interviews and questionnaires as ergonomic activities that apply here.Psychology-based tools of ergonomics deal in particular with an effective and ef?cient determination of user needs. The service system is subsequently designed on the basis of identi?ed needs. We have determined that local users require access to money from their accounts as well as the possibility of discussing investments. Now, we need to allocate resources to required banking functions. These resources include people (bank employees), hardware (automatic teller machines (ATM), computers) and software. Which particular functions should we assign to people, and which to machines? For instance, for easy access to cash, we would assume that a 24hour ATM would be appropriate.However, what if most of the bank’s clients are seniors, who are still not accustomed to trusting machines in dealing with deposits or withdrawals, or if the bank is located in a place where people prefer customer service and contact with bank tellers rather than machines? Ergonomic studies help us in determining speci?c capabilities of people, hardware and software, and can provide signi?cant assistance in allocating system functions. Then, we can decide whether to completely automate certain functions, or to assign people to perform them, or use both machines and people. For example, a bank may decide to allow withdrawals of less than $1,000 from an ATM. If a customer wants to withdraw more than that, he/she would have to go to a bank teller. 86Once we have decided which resources the bank should have (say three ATMs, four tellers and two investment advisors), we need to perform an analysis of the required processes, activities and tasks. Put another way, we are listing the sequence of activities that need to be conducted in order to accomplish a speci?c function. Flowcharts are particularly helpful here. For instance, we can specify a procedure for cash withdrawals from the bank. This, in ergonomics, is called task description and analysis (Sanders and McCormick, 1993). Whenever we have some interaction between people and hardware or software, such as when a teller needs to input withdrawal informat ion into the database, there are ergonomic implications.For example, in the bank where I normally do my ?nancial transactions, computer monitors and keyboards are placed so low in relation to the counter, that the teller needs to bend down every time he/she inputs the information, virtually disappearing behind the counter. Just imagine how many times the teller needs to bend like that every day, every week, every month. Put another way, in designing the work space for employees, e. g. placing customer service counters and computers in determined locations, allocating space for safety deposit boxes, etc. , we inevitably in?uence the comfort, safety and ef?ciency of people working in such spaces. All these are ergonomic considerations that can in?uence the quality of the product or service.The likely reason why tellers in my bank still have to bend down to reach the computer is that it was probably never de?ned as a problem at all. The existence of an ergonomic program within the bank , with planned ergonomic audits and corrective actions, would certainly identify and rectify such a problem. But how can such a program be introduced with minimum cost and maximum bene?ts? Perhaps the solution is in the integration of the existing quality system with an ergonomic program. The integration of quality and environment management systems came naturally, since standards representing best practices were effectively established at the international level (namely ISO 9000 and ISO 14000).This should also be the case with occupational health and safety (OHS), since national and international OHS standards, dubbed ISO 20000 (Figura, 1996) are already emerging. The following section presents an approach to the development of an ergonomic assurance system on the basis of the quality system. 6. Ergonomics assurance system As was mentioned in Section 3 of this paper, the systems concept can greatly assist us in understanding the interrelationships of many production and management processes, among others, quality and ergonomics. For an excellent account of the relationship between ergonomics and the system design, the interested reader can refer to Sanders and McCormick (1993), Chapter 22. While the pplication of the systems concept to service quality is presented elsewhere (Karapetrovic and Willborn, 1998A), it can be used to propose an ergonomic assurance system. We can de?ne ergonomic assurance as â€Å"all those planned and systematic actions aimed at providing con?dence to customers, management and the general public, that their requirements and needs for ergonomically safe products and processes are met†.An ergonomic assurance system is then a â€Å"set of processes and resources that function harmoniously to achieve objectives related to ergonomic design and implementation of products and processes†.Note: Proposed EAS elements are given in bold letters, while numbers represent sections of the ISO 9004-2 Guidelines 87 Similarly to the ISO 14001:1996 environmental management system, an ergonomic assurance system can include Deming’s plan-dostudy-act (PDSA) continuous improvement circle, with the following elements: †¢ Ergonomic objectives. †¢ Planning and design (ergonomic aspects, targets, determination of system performance speci?cations, ergonomic system design). †¢ Resource acquisition and deployment (allocation of functions to people, hardware and software; task analysis, design of jobs and human-hardware-software interfaces; training). †¢ Operation (ergonomic control, monitoring and measurement).†¢ Corrective/preventive action (ergonomic audits). Improvement (ergonomic evaluations, communication with interested parties. Interested parties may include customers, for ergonomic characteristics of the product/service, and employees, for ergonomics of the workplace). Rather than adding speci?c ergonomic and safety requirements to existing quality standards (Barsky and Dutta (1997) sugg est this), a separate ergonomic system standard can be drafted, and then integrated with existing quality management systems. Using the de?nition and the model of a quality system from Karapetrovic and Willborn (1998C), proposed elements of the ergonomic management system (EMS) can be illustrated as in Figure 2.For example, the executive management of an organization should de?ne an ergonomic policy that is documented and communicated to all employees. Ergonomic aspects of all activities and processes within the organization should be identi?ed and speci?c objectives and targets set. An ergonomic management program should be de?ned and documented, and adequate resources allocated. Operation of the EMS should include a statement of responsibility and authority of people involved, identi?cation of training needs and a provision of adequate ergonomic training, and preparation of adequate EMS documentation. Corrective and preventive action to eliminate existing and potential problems sh ould be undertaken, and ergonomic audits would assist in this effort.Finally, the executive management should review the status of the EMS, includ88 ing its effectiveness, suitability, and conformance to the requirements. 7. Conclusion This paper addressed some of the ergonomic issues in the ISO 9000-based quality assurance for services. Outlines of ISO 9001 and ISO 9004 quality system models were provided, followed by a discussion of the content of the ISO 9001 standard considering ergonomics and human factors. Ergonomic implementation of a quality system was subsequently addressed. Finally, possible development of an â€Å"ergonomic assurance system† on the basis of ISO 9001 and systems theory was presented. Further research into the development of ergonomic assurance systems is suggested.

A View from the Bridge – Notes

A View from the Bridge – Notes â€Å"Just remember, kid, you can quicker get back a million dollars that was stole than a word that you gave away. † Eddie speaks this quote in Act I, while eating dinner with Beatrice and Catherine. This quote reveals the irony and madness of Eddie's character. In the beginning of the play, Eddie tells the story of a young boy who called immigration on his relatives. Eddie lectures Catherine about how they must tell no one about Marco and Rodolpho, the illegal immigrant cousins the family will be hiding. However, in the end of the play, Eddie obviously calls Immigration on these cousins, just like the boy.Miller sets up Eddie so vehemently against betrayal that his transition to the betrayer seems illogical. The set-up requires Eddie to undergo a drastic change, if not complete breakdown, within the play to make such a transition. The force of this transition reveals no only his self-destructive madness, but the deepness of his unspoken love for his niece. This quote also reveals that Eddie knows his own fate—he knows what will happen to him, but cannot escape his fate. Much like Alfieri, Eddie watches himself make decisions he knows will not only ruin his reputation in the community, but also possibly kill him.Eddie may know the consequence of what he does, but remains powerless or too mad to stop it. â€Å"His eyes were like tunnels; my first thought was that he had committed a crime, but soon I saw it was only a passion that had moved into his body, like a stranger. † In this quote, found in Act I, Alferi describes Eddie's appearance at their first meeting, to the audience. Alfieri almost seems to fear Eddie as a paranormal beast, a remnant of the great Greek or Roman tragedy. Alfieri truly believes that Eddie was possessed with, â€Å"passion that has moved into his body, like a stranger,† and was unable to control him.The passion that Alfieri describes is the passion for his niece Catherin e. The passion, unreleased and suppressed in his unconscious was a stranger to Eddie's conscious self that actively denied any thoughts of incest or otherwise. This quote also reveals the style of Alfieri. Alfieri tells the tale of Eddie Carbone as if he is a legend. Eddie is described with dramatic and literary descriptions that are unusual in the dramatic form. â€Å"Eddie: Then why—Oh, B.! Beatrice: Yes, yes! Eddie: My B.! † This quote occurs at the conclusion of the play and is spoken between Eddie and Beatrice.As Eddie lies dying in Beatrice's arms, the couple finds some sort of reconciliation and repair of their torn and battered relationship. Beatrice, even under such horrible circumstances, is able to forgive Eddie. Eddie constantly dominates Beatrice throughout the play, but in this tiny moment Eddie needs Beatrice more than she needs him. It is the first time the audience hears that Eddie needs and it is the first time that he honestly needs Beatrice. Beatric e is the tirelessly forgiving character of the play. She is terribly jealous of her niece, who receives more attention from her husband than she does, but still forgives Eddie in the end.This final scene was one of the major alterations of the revised script of A View from the Bridge. In the original version, Eddie dies at the feet of Catherine. However, because of Beatrice's increased presence in the revised version and downscaling of the relationship between Eddie and Catherine—Eddie must return to Beatrice. Beatrice is the only female who, in the end, needs him. Catherine, now beyond his control, no longer seeks his approval. Thus, Eddie is drawn to Beatrice and for the first time he seeks out Beatrice, her forgiveness and love. â€Å"Beatrice: You want somethin' else, Eddie, and you can never have her! †This quote, spoken by Beatrice in the conclusion of Act II to Eddie, is the first time that Eddie seems to realize his true feelings for Catherine and recognize his own madness. Until this moment, no one has directly spoken about Eddie's feelings for Catherine. Although they are obviously known by Beatrice and Alfieri, know one has dared to actually tell Eddie what is wrong with him. But even when Eddie realizes his demon, the love for his niece, he is powerless to stop it. Eddie lunges forward and attempts to kill Marco. In this moment of Sicilian revenge, Eddie cannot pull himself back or regain any sense of reason.Perhaps even the recognition of the sexual taboo makes Eddie even more determined to seek revenge or at least find some sort of success or honor in his death. Eddie does not even have the power to deny Beatrice's claim, but instead follows through his destructive path. This moment may bring Eddie out of his madness enough to lie in Beatrice's arms as he bleeds to death. Once he has recognized his sinful love for Catherine, Eddie seems to find himself once again—which may explain why he is able to reconcile his relationship with Beatrice. â€Å"Most of the time we settle for half and I like it better.Even as I know how wrong he was, and his death useless, I tremble, for I confess that something perversely pure calls to me from his memory—not purely good, but himself purely And yet, it is better to settle for half, it must be! And so I mourn him—I admit it—with a certain alarm. † This quote deals with the central conflict of A View from the Bridge: the self will verses the will of the community. The whole man that Alfieri describes in Eddie is the self-interested man. Eddie's actions within the play are completely motivated by his own desires at the expense of others.Thus, humans must act halfway to preserve the rules of the community and lives of others. The idea that Alfieri suggests, that Eddie acted as a whole person, unrestrained and uninhibited is true. However, Eddie's wholeness was at the expense of his own family and eventually himself. He only escaped restraint beca use he escaped consideration of other people or the community at large. Eddie's wholeness is a whole interest in his own life. His tragic flaw is this self-interest—a flaw that seems both admirable and alarming to Alfieri. Themes The irrational human animal pic][pic]Eddie looses control of his actions in the play. Driven and possessed by incestuous love for his niece, Eddie resorts to desperate measures to protect his identity and name in the community. Alfieri's commentary often remarks on this theme. Alfieri seems constantly amazed by Eddie's actions and his own reactions to the events of the play. Alfieri sees his own irrational thinking, just as he recognizes Eddie's irrational behavior. Irrationality is also how Alfieri defines acting wholly. The human animal becomes irrational when he acts fully on his instincts—just as Eddie does in the play.Alfieri proposes that humans must act as a half, or restrain some of our instinctual needs or wants for reason. Nonetheles s, Alfieri still admires the irrational—the unleashed human spirit that reacts as it will. Allegiance to community law There is great conflict between community and American law in the play. The community abides by Sicilian-American customs protects illegal immigrants within their homes, values respect and family, is hard working and know the shipping culture, has strong associations with names, believes in trust and wants revenge when a member has been wronged.Some of these values, however, come in conflict with those of the American system of justice. Eddie Carbone chooses to turn against his community and abide by the state laws. He looses the respect of his community and friends—the name and personal identity he treasures. Eddie Carbone, with a stronger allegiance to the community, reverts back to another custom of Sicilian-Americans: revenge. Not only is Eddie pulled back to the values of his community, but the final victor of the play is symbolic of community val ues—the Italian, Marco. Thus, the small community is stronger than American law.Motifs Homosexuality Although specifically articulated, homosexuality or what makes a man â€Å"not right† is a persistent theme of the novel. Eddie obviously identifies Rodolpho as homosexual because Rodolpho sings, cooks and sews a dress for Catherine. Eddie also questions Rodolpho because he does not like to work and has bleach blonde hair that makes him look more feminine. Eddie gives Rodolpho several tests of his masculinity. In the first he teaches Rodolpho how to box and the second, more blatantly, Eddie kisses Rodolpho on the lips.Many critics think that this kiss is a sign of Eddie's own suppressed homosexual feelings, an easy parallel with his kiss with Catherine. Miller seems to take no stand either way, and the sexuality of Rodolpho or Eddie is unclear. However, the stereotypes of the gay man and societal implications of being gay are obvious. Louis and Mike, when talking about Rodolpho, clearly think there is something wrong with him and Eddie speaks directly to Alfieri about the specific things that bother him about Rodolpho. Womanhood The idea of what makes a woman or what defines a woman is very prevalent in the text.Catherine and Beatrice talk specifically about the terms in their conversation in Act I. Beatrice thinks Catherine needs to grow up and become a woman. To do this she needs to decide by herself whether she wants to marry Rodolpho. She needs to stop walking around the house in her slip in front of Eddie, and not sit on the edge of the tub while Eddie shaves his beard. In essence, being a woman means reserve and modesty in front of men, and independently making decisions. The idea of independence or separation from Eddie is coupled with the decision to find another male to attach to, a husband.Catherine's attempt at womanhood is deciding to marry Rodolpho and follow his rules rather than Eddie's. Community Community is a powerful context for the play; it dictates very specific norms and rules for the family that controls the actions of the characters. All of the characters are forced to reconcile between American culture and the Italian community culture that surrounds. The cultural and moral difference between the two provides one of the great conflicts in the play. The tight community around them also creates great tension in the Carbone family because they are constantly being watched.The neighbors knew when Marco and Rodolpho arrived, saw Marco spit in Eddie's face and Eddie die by Marco's hand. The community is the watcher; the group controls and monitors the behavior of every member. Although Eddie takes a substantial turn away from the community by calling the Immigration Bureau, he still needs acceptance and spends his last moments fighting Marco for his good name in the community. Symbols High Heels [pic][pic]For Catherine, high heels are representative of womanhood, flirtation and sexiness.She has just starte d wearing high heels around the community and to school and obviously enjoys the attention she gets from men. They are also symbolic as a rite-of-passage to womanhood. As Eddie strongly disapproves of her wearing them, Catherine purposefully rebels against her uncle every time she puts them on. The high heels give her sexual power over men—they look, stare and gawk at her beauty. Eddie thinks the heels are threatening for the same reasons Catherine loves them. Eddie is fearful that, if she looks attractive, some man will ask her out and she will leave the house.Eddie has a powerful reaction when she wears the high heels, as if she must take them off so they do not arouse him or anyone else. Brooklyn Bridge The Brooklyn Bridge is symbolic of a pathway of opportunity to Manhattan and also the linkage between American and Italian cultures. The bridge, which is very close to the Red Hook community, is a constant reminder of American opportunity and industry. From the bridge, one can see the community below and, like the title of the book, one can see the entire community and seek greater abstract meaning from his viewpoint.Alfieri is symbolic of the person on the bridge looking down upon the Red Hook community or, perhaps, he is the bridge himself, allowing the people to cross into Manhattan and modern, intellectual American culture. Alfieri attempts to unite the American laws with Italian cultural practices and negotiate a place in between the two. Alfieri, narrating the story from the present looking back to the past, has the same vantage point as one looking from the bridge. After some time passes, he is able to process the events and see the greater societal and moral implications it has for the community as a whole. ItalyThe origin of the majority of the people in the Red Hook community, Italy represents homeland, origin and culture. What the country means to characters greatly varies. Catherine associates Italy with mystery, romance and beauty. Rodolp ho, on the other hand, is actually from Italy, and thinks it is a place with little opportunity that he would like to escape from. All of the characters, as much as love the benefit of living in the U. S. , still strongly hold to Italian traditions and identify it as home. Italy is the basis of the cultural traditions in Red Hook and unites the community in common social practices and religion.

UWS property taxation and finance Essay Example | Topics and Well Written Essays - 1500 words

UWS property taxation and finance - Essay Example UWS property taxation and finance The Mirvac Property Trust has two development funding; Meadow Springs and Seascapes. The Meadow Springs Estate is a residential estate located around and within a championship golf course in Mandurah (Compton, 2000). The estate is located approximately seventy five kilometers south of the Perth Central Business District. Meadow Springs is serviced by the Mandurah railway and Perth, allowing an easy commute for the Perth workers. The area has various shops, stores, and supermarkets located within the area. Mandurah area features various recreational facilities like restaurants, cinema complex, walkways, and parks. Meadow Springs is therefore a residential development site valued at $15.8M. The Mirvac Development Fund for Seascapes is closed end, unlisted, single project fund. The investment strategy for the fund is maximizing the value of investors by offering returns the development and investment of subdivision project and quality land (Harriss, 2008). Seascapes are a residential co mmunity located in Mandurah located seventy five kilometers Perth South. The project is comprised of the development of forty eight hectare land with subunits approval for five hundred and fifty five residential Lots in addition to a Grouped Housing Site. Seascapes are extended to view the foreshore of the Indian Ocean and are celebrated by tourists and residents alike for its relaxed atmosphere, waterways, and beaches. The property type for Seascapes is a residential development site valued at $23.6M... WACC is important for the Mirvac Property Trust because it enables the company to maintain their relationship with investors and grow their revenues. Weighted Average Cost of Capital for Mirvac Property Trust is composed of both equity financing and debt according to Mirvac Property Trust optimal mix of financing equity and debt. Weighted Average Cost of Capital has enabled the Mirvac Property Trust to make decisions about the proposed projects (Harriss, 2003). The Mirvac Property Trust came up with the above figures by computing Weighted Average Cost of Capital using the formula Weighted Average Cost of Capital = wt*rt+wp*rp +ws*rr. Where wt is long-term debt, wp is preferred stock,ws is the common stock, rt is the long term debt cost, rp is the preferred stock cost, and rr is retained earnings stock. Therefore, the projects below the anticipated Weighted Average Cost of Capital are rejected, while those above Weighted Average Cost of Capital were chosen. The weights for Mirvac Prop erty Trust used both the historical and target proportions. The target proportions were the capital mix that the Mirvac Property Trust achieved. Internal Rate of Return The Mirvac Property Trust has a target unlevered ten years IRR Internal Rate of Return of more than 11 percent. This is because the Mirvac Property Trust maximizes the property security and income growth and maintains a portfolio that is diversified (Lindholm, 2004). Mirvac trust has also continued to raise the portfolio quality through the disposal of non-aligned asset above or at valuation. The trust has utilized the development division to come up with commercial assets that are of high

Review and evaluate solutions for SMEs.for UK And also Saudi Arabia Dissertation

Review and evaluate solutions for SMEs.for UK And also Saudi Arabia - Dissertation Example To further underpin and analyse these research objectives, the researcher used the anti-positivism research philosophy and inductive research approach based on personal observations and analysis of the situation. Primary data were collected in the form of interviews conducted on the SMEs owners based in the UK and Saudi Arabia while surveys were conducted on the consumers of the above mentioned countries. A total of 18 survey question were asked along with six interview questions and six more questions on ascertaining solutions for SMEs. The primary data revealed that the acceptance rate of e-commerce is quite high in the UK compared to Saudi Arabia mainly because of the acceptance of the technology by the owners and consumers. Furthermore, the risk factor, investment cost, security concerns, and perceived perceptions deterred the overall acceptance of e-commerce in Saudi Arabia. Based on the findings of the primary and secondary research, it was concluded that e-commerce has great d egree of benefits but requires great skill and expertise to implement it. Solutions in the context of Saudi Arabia were identified in the form of implementing small technological tools like websites through WordPress and enhancing the business presence. TABLE OF CONTENTS Chapter 1.Introduction 4 1.1Introduction 4 1.2 Research Aim 5 1.3 Research Objectives 5 1.4 Research Questions 5 1.5: Background of the Research 6 1.6 Rationale for the Research Topic 7 1.7 Scope of the Research 7 1.8: Proposed Methodology 7 1.9: Outline of the Dissertation 8 1.10: Summary 09 Chapter 2.0 Literature Review 10 2.1: Introduction 10 2.2: E-commerce and its Emergence 10 2.3: Significance of E-Commerce 12 2.4: E-Commerce in the UK 14 2.5: Less Adoption of E-commerce by SMEs in the UK 20 2.6: E-commerce in Saudi Arabia 21 2.7: Less Adoption of E-commerce by the SMEs in Saudi Arabia 23 2.8: SMEs and E-commerce Barriers in the UK and Saudi Arabia 26 2.9: SMEs and Technological Challenges 28 2.10: SMEs Soluti ons in the UK and Saudi Arabia 30 2.10.1: Reasons for the Difference in E-commerce Solutions 35 2.11: Summary 37 Chapter 3.0 Research Methodology 38 3.1: Introduction 38 3.2: Research Philosophy 38 3.3: Research Approach 39 3.4: Data Collection Methods 39 3.5: Research Design 39 3.6: Sampling 40 3.7: Questionnaire Formulation 40 3.8: Data Analysis 42 3.9: Ethical Considerations 42 3.10: Pilot Study 42 3.11: Strengths and Limitations of the Methodology 43 3.10: Summary 43 Chapter 4.0 Analysis 44 4.1: Introduction 44 4.2: Survey Analysis 44 4.3: Solutions for SMEs Pertaining to E-commerce 57 4.4: Interview Analysis (Saudi SMEs Owners) 61 4.5: Interview Analysis (UK SMEs Owners) 62 4.6: Association between Surveys and Interviews 64 4.7: Association between Primary Research and Literature Review 65 4.8: Summary 66 Chapter 5 Evaluation of Findings 67 5.1: Introduction 67 5.2: Possible Conclusion 67 5.3: Relationship between Primary data and Literature Review 68 5.4: Accomplishment of Res earch Objectives 69 5.4: Overall Expectations 69 5.5: Opportunity for Re-writing 70 5.6: Summary 70 Chapter-6: Conclusion and Recommendations 71 6.1: introduction 71 6.2: Conclusion 71 6.3: Suggestion for Future Work 74 6.4: Recommendations for SMEs and Future Research 75 6.5:

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Critique of a Journal Acticle on Organizational Leadership - Article Example Owing to the importance of the impact of leadership on performance of the organization, several research studies have been conducted in order to analyze whether there is a relationship between charismatic leadership and the organizational performance. This report presents the critique of one of the such article on the relationship among leadership and organizations performance. The title of the article is â€Å"Does CEO charisma matter? An empirical analysis of the relationships among organizational performance, environmental uncertainty, and top management team perceptions of CEO charisma†. Summary of the article: The article selected for this report is written by Agle, Nagarajan, Sonnenfeld and Srinivasan (2006) and the research study analyzes the organizational performance and identifies relationship with the charismatic style of leaders as well as environmental uncertainty. In addition to this, the research also identifies the relationship between the perception of top tea m management about the charisma of CEO. Leadership style and the organizational performance has been one of the most important topics of today’s world as leaders have an important role to play in motivating everyone in the organization and ensuring that the organization performs at its optimum level. In this research article, information has been collected using both primary as well as secondary research methods in order to perform the analysis. In primary research, questionnaires were filled by people in the top management as well as CEOs of different organizations to analyze the relationship between the variables discussed above. Because the article had a larger sample size, 770 questionnaires were filled and returned therefore the results shown by this research would have a more reliable relationship. Strengths of the article: One of the major strengths of this research study is that data has been collected using larger sample size, as well as more respondents from each or ganization; therefore the research study would give better and more authentic results because of less susceptibility in comparison to other research study conducted on similar topics. 128 of the CEOs were included in the research which is a major strength as the data has been collected using different organizations. Both primary and secondary sources of data collection method have been used. The response rate of this article was the highest in comparison to other research studies that have been conducted on similar topics. Another major strength of this article is that the study analyzed the organizational performance using different criteria like Return on assets, return on equity, sales growth, return on sales and stock return which would reflect better organizational performance whereas other studies previously conducted have not considered these criteria of measuring organizational performance. Weaknesses of the article: One of the major weaknesses of this research study is that it included only firms operating in the United States therefore the results from other parts of the world may have a different result because of differences in organizational culture, organizational procedure and policies etc. For the purpose of data collection method, small firms have not been included so the results might not reflect relationship betw

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Robert Mondavi and the Wine Industry Essay Example | Topics and Well Written Essays - 500 words

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The Importance of Partnerships with Parents for All Aspects of the Childcare Service Essay Example for Free

The Importance of Partnerships with Parents for All Aspects of the Childcare Service Essay The partnership with parents is very important as it is the key to making sure that the children in my care get the best care available and are happy and settled in my setting. With the introduction of the Children Act in 1989 parents were given definite rights. This included being able to access information on their children’s progress and achievements in their setting and also a preference to parents as to which school they wanted their child to go to. Since the introduction of the EYFS in 2008, a clear framework has been put in place to foster partnerships between parents and all professionals, including childminders, pre-schools, nurseries and schools. The relationship between parents and childminders can be very close, parents will be coming into my home every day and it is important that I put this on a professional footing by having a Parental Involvement Policy that clearly states how the partnership between the parents and I will work. I will welcome all parents into my setting and encourage their involvement in order to ensure their child is comfortable enough to flourish into confident, happy individuals. The partnership with parents starts with the first initial enquiry / visit. I need to build a rapport with the parents by understanding their requirements both culturally, socially and any routines they have. I will always endeavour to accommodate a child’s routine and discuss with parents how this will be managed taking account of the children already in my care. Sometimes a compromise will need to be made, as long as this is agreed by all parties. Different cultures have different approaches to modesty, clothing, and the use of the toilet and hygiene arrangements. Some cultures have very specific guidelines on the preparation and storage of food and the type of food they eat. All these aspects need to be considered and discussed with the parent at the initial enquiry / visit stage. Once I have established the basic requirements of the parents I will draw up a contract with the parents for the care of their child/(ren). Before a child starts in my care I will want to have some settling in sessions. This is important to ensure that the child, parent and I can have some time to get to know each other and clarify any points regarding routine, specific needs and communication. There are many ways of communicating with parents, keeping a daily diary, telephone calls, email, a chat on collection or drop off and formalised parent meetings. A daily diary is particularly useful when children in my care are young and are still in appies, on formula milk, or being weaned, or just starting to feed themselves and / or not yet talking. Telephone calls or email communication is more likely to be an agreed regular communication in the evening or weekends. I would not envisage this being the preferred method of communication as face to face discussion would be more productive. I would propose to hold parents evenings, at least twice a year. The purpose of this would be to review the child’s progress, discuss any issues and plan for the coming six months.

A Study On Sharing The Wealth Philosophy Essay

A Study On Sharing The Wealth Philosophy Essay There are many people in the world who are currently living in horrible conditions that include malnutrition, hunger, and polluted drinking water. While these people are living in such horrible conditions, I am living a comfortable life and have a habit of taking advantage of certain luxuries that are available to me, but not to someone living in such unfortunate conditions. If a global tax was instated in an attempt to end hunger by contributing a mere one dollar a week, then I would be more than willing to support this movement. There are some others who would agree to and support this tax, but there are also some who disagree with this tax. Different individuals who would have varying opinions on this idea for a global tax are Thomas Pogge, John McMillian, Peter Singer, and Garrett Hardin. Thomas Pogge, as shown in his essay, World Poverty and Human Rights, would seem to agree with the notion of a global tax to help aid those in need. He writes that we have duties, not to expose people to life-threatening poverty and duties to shield them from harms for which we would be actively responsible (Pogge 319). In other words, he believes that those who live in wealthier nations should not allow other people to fall to illnesses if they can afford not to. This would include leaving people to just starve when one can contribute a small portion of our funds to them. Pogge also discusses the topic of how richer countries, such as the United States, strip these poorer areas of their own natural resources. He does mention that these countries to pay for it, but there is a problem with this payment. The payments we make for resource imports go to the rulers of the resource-rich countries, with no concern about whether they are democratically elected or at least minimally attentive to the needs to the people they rule (Pogge 320). Although the richer nations may be paying for the resources they take away, they are paying to leaders who may not share this payment fairly with those that they rule. With this idea in mind, perhaps Pogge would be even more supportive of this global tax if it could be guaranteed that the funds from the tax would be placed in the correct hands and those who need it will actually receive it. Peter Singer is another person who would agree to this notion of a global tax to an extent. In his essay, World Poverty and Hunger, he states that, I (Singer) begin with the assumption that suffering and death from lack of food, shelter, and medical care are bad (Singer 332). It would be an obvious conclusion to come to from this that he would agree that everyone (who can afford to do so) contributing something to people who are suffering from those things would be a good thing. This is ratified when he states that, if it is in our power to prevent something bad from happening, with-out thereby sacrificing anything of comparable moral importance, we ought, morally, to do it (Singer 332). Again, this would lead to the conclusion that he would be in favor of this tax. Although evidence would support that he would be in favor of the global tax, his argument soon gets more complex than that: If everyone in circumstances like mine were to give  £5, I would have no obligation to give more than  £5. If the conclusion were so stated, however, it would be obvious that the argument has no bearing on a situation in which it is not the case that everyone else gives  £5 (Singer 333). In other words, the wording of that statement means that not everyone would be obligated to give that amount of money. Therefore, by giving more than  £5 I will prevent more suffering than I would if I gave just  £5 (Singer 333). Although this is more of a real-world situation, there is evidence in these statements to come to the conclusion that Singer would redefine this global tax. Instead of everyone being taxed one dollar, everyone should instead give as much as they can to limit even more suffering. He continues to say, it follows that I and everyone else in similar circumstances ought to give as much as possible, that is, at least up tot he point at which by giving more one would begin to cause serious suffering for oneself and ones dependents (Singer 333). He would suggest that everyone who can should give as much as they can without causing suffering on themselves. However, despite the idea that Singer would prefer people to give as much as they possibly can, he would sti ll be in favor of the global tax as it is. As he says, At the very least, though, one can make a start (Signer 338). It is better to give something than nothing at all. Although there are those who agree with the notion of a global tax, there are also those who would not approve of this idea. One such person in John McMillan. In his essay, Antipoverty Wars he blatantly states that, Global poverty cannot be eliminated by sharing the wealth (McMillan 323). The global tax in question would be an example of this idea of sharing the wealth as McMillan puts it. Instead he believes that, The only real solution therefore, is economic growth, to expand the worlds total resources (McMillan 324). By growth, he means an increase in a nations income (McMillan 324). Something in this argument that cannot be ignored is the reasons he gives for the potential failure of redistributing the wealth to those in need. Let us do some hypothetical arithmetic. Imagine that the wealth of the millionaires is confiscated and distributed to everyone earning less than $2 per day. Dividing $25 trillion among 2.8 billion people would give $9,000 to each. (à ¢Ã¢â€š ¬Ã‚ ¦) It would be infeasible for many reasons, one of which is that taxing income at 100 percent would squash any incentive to earn it (McMillan 323). In this, McMillan states that even though it would give a substantial amount to those in need, it would not bode well to take all of the wealth that millionaires make. With the global tax in question, it would only require everyone to be taxed one dollar, not the entirety of a millionaires wealth like McMillan mentioned. Despite this, McMillan still states that he believes that economic growth is what should be focused on to increase the wealth in a country. Therefore it can be assumed that he would not agree to the idea of a global tax in favor for economic growth instead. In his essay, Living on a Lifeboat, Garrett Hardin is another individual who, like McMillan, would not agree that this global tax is a good idea. He writes this essay with the idea in mind of the lifeboat metaphor. He explains this metaphor as such, Metaphorically, each rich nation amounts to a lifeboat full of comparatively rich people. The poor of the world are in other, much more crowded, lifeboats. Continuously, so to speak, the poor fall out of their lifeboats and swim for a while in the water outside, hoping to be admitted to a rich lifeboat, or in some other way to benefit from the goodies on board (Hardin 340). In other words, the rich nations are separate from, and in better conditions than, the poorer nations. The poorer nations have overflowed and are now in the water and need a boat to get on in order to live. The decision now is whether or not to allow them onto our (the richer nations) lifeboat. Hardin believes that nobody should be allowed onto the lifeboat for many metaphorical reasons, and then backs them up with real-world reasons. The closest example that would align to this notion of a global tax would be the international food bank. One of his issues with this idea is that, the concepts of blame and punishment are irrelevant. The question is, what are the operational consequences of establishing a world food back? If it is open to every country every time a need develops, slovenly rulers will not be motivated (à ¢Ã¢â€š ¬Ã‚ ¦). Others will bail them out whenever they are in trouble (Hardin 343). In other words, the leaders of these countries that are receiving aid will not be motivated to prepare for bad times or to help themselves. They will just become, essentially, lazy and not do anything to help themselves. They will become reliant on other countries to bail them out. The most anguishing problems are created by poor countries that are governed by rulers insufficiently wise and powerful (Hardin 344). Here is where Hardin claims that the rulers are not capable of properly leading these poorer countries and that is why they are not doing so well. To relate these ideas to the global tax would be to say that, since these countries are receiving aid now, they do not have to worry about what will happen later because they will become accustomed to thinking that they will always receive that aid when they believe it is necessary. The one dollar that everyone donates could help them get out of poverty, but it would not help them to stay out of it. My personal response to this global tax is a positive one. Despite Hardin and McMillans possible views on the idea, I still believe it would ultimately benefit poorer nations and lead to positive results. The biggest incentive for agreeing with this notion for a global tax is very simple: it is easily affordable. It would not involve drastic cuts from a paycheck that leaves one without money for the things that are necessary for them to live in a day to day society. If everyone contributed one dollar a week, it would not add up for each person individually. This idea aligns up with Singers argument. Since I have money to spare and can give without taking away from any necessities that I have, I should be willing to donate it to those who need it. Even though McMillan makes the argument that sharing the global wealth would not help these nations, I disagree. I disagree because of his proposal that economic growth is the key to a nations success. As both Pogge and Hardin point out, the leaders of these poorer countries are not always the most well suited or fair. Pogge states that the wealth that the economic leaders would get are not being shared with the rest of the nation. Hardin states that getting this aid would not encourage the leaders to start becoming dependent on their own land. This would lead to economic growth being very difficult. Also, as Pogge does mention, richer countries are coming and either buying or stripping a country of its natural resources. There resources are possible necessities that these poorer nations may need in order to actually grow. Another issue that prevents me to subscribing to McMillans theory is his example as to why spreading the global wealth is bad. The first is that it is purely based on the idea of completely taking away a millionaires profit for a year. In our example of a global tax, one dollar a week will hardly scratch the surface of a millionaires profit, and it would still provide positive results to those in need. McMillans theory also requires that this spreading of global wealth is only in place for one year. This global tax would be in place for longer than that one year. This means that it would have more of a chance of being effective and collecting more for those in need. Pogge brings up the point that not when richer countries purchase land or goods from the leaders of poorer countries, the wealth is not always distributed to the people. This is why I believe that the money that is taken from the global tax should be carefully moderated to ensure that it gets placed into the right hands. For this reason, I disagree with Hardins logic. Although the leaders may not always be the best suited, the money can still be distributed to those who need it by not providing it to those in charge. If this money is monitored, there should be no issue of this. A global tax of one dollar per person a week would be a huge benefit to those in the world who need the money and are living in horrible conditions. Taking into consideration of how the money gets distributed and that those giving the money do not place themselves in danger or in need, I agree to this concept of a global tax. Despite McMillans and Hardins views, I think it is a good idea to attempt to redistribute the funds in the richer countries by taking this very small step.